Terms and Conditions

Deuren Ltd



1.1. These terms of sale apply to all goods and installation services supplied by Deuren LIMITED a company incorporated under the laws of England & Wales the registered office of which is at LEIGH HOUSE, 28-32 ST. PAULS STREET, LEEDS, WEST YORKSHIRE, LS1 2JT (“the Supplier”).

1.2. No contract exists between you and the Supplier for the sale of any goods or provision of installation services unless and until confirmed in writing by the Supplier in the Supplier’s standard form order acknowledgement and said acknowledgement is signed and returned by you. Once the Supplier receives the order confirmation signed by you, there is a binding legal contact between us.

1.3. The Supplier may change these terms of sale without notice to you in

relation to future sales.


2.1. Unless otherwise stated you acknowledge that the goods ordered by you are bespoke and produced to your specification and as such are non returnable.
2.2. The ORDER means the customers order for the goods and services set out in the Order Acknowledgement checked and signed by the customer. 

2.2. The price for the goods are as shown in the order acknowledgement.

2.3. The price of the goods, services and delivery charges are exclusive of VAT which you shall be additionally liable to pay the Supplier.


3.1. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are
 implied by law, trade custom, practice or course of dealing.

3.2. The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for
 ensuring that the terms of the Order are complete and accurate.

3.3. The Order shall only be deemed to be accepted when the Supplier sends an email to the Customer saying that the Order has been accepted.

3.4. The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the
 Customer that is inconsistent with these Conditions.

3.5. Deuren manufacturer goods made to your own requirements based on our manufacturing capabilities and limitations. Any information supplied by the customer is assumed to be correct and accurate.

3.6. Images of timber colours, timber grains and painted colours are used to represent the designs and colours of our doors. They do not represent a true reflection of what we would manufacturer. We would advise you to visit our showroom for a better representation of colour and design.

3.7. Samples of timber are from a specific tree and will not be representative of the timber used in production. All trees, even from the same species are unique in grain, shade, colour and texture. Therefore each door will be unique and not match another exactly.

3.8. Drawings supplied by us are produced for the sole purpose of giving an approximate idea of the finishes and textures used to produce the doors and we cannot guarantee a particular grain or shade in timber or metal finishes.

3.9. Quotes made by us are not contractually binding and valid for a period of 30 days or less if we have to change the specification or price.

4.0. Natural wood, painted finishes and metal elements that receive exposure to the sun, wind, rain or other environmental elements may change appearance over time. The amount of exposure to these elements including ultra violet light will dictate the speed of change. The appearance may become lighter or darker depending upon the materials and finishes used.

4.1. Dyed timbers can change colour through exposure to sunlight through windows the speed of change dictated by the amount of exposure to sunlight. Solar protective glass can slow this change but not stop it completely.

4.2. Door supplied primed or unfinished will have imperfections that may need sanding or filling during the decoration process.

4.3. Metal components will develop their own individual patina over time, some colour and texture variation should be expected as these finishes are hand applied.

4.4. A bow of up-to 4-5mm along the length is deemed to be within manufacturers tolerances for a 2000mm high door.

4.5. We shall try to keep to the estimated lead time given when the order is placed however this is only an estimate and due to the bespoke nature of the products lead times can vary and we cannot be held liable for any expenses resulting after any delay in delivery.

4.6. Once an order has progressed into production it may not be possible to change any details of the order, if it is possible the changes may affect the price.


5.0. A deposit of 30% for internal doors and 40% for external doors is required to proceed with the order.

Should you wish to cancel the order and notify us within 60 days of the deposit being paid 50% of the deposit will be refunded and the order cancelled.

If more than 60 days has elapsed since paying the deposit and you wish to cancel the order the whole deposit is non refundable.

If the order has entered production after the customer has agreed the order acknowledgement the order cannot be cancelled and the full balance will need to be paid.


Deuren can provide detailed instructions to aid any of the maintenance procedures below.

6.0. Regular maintenance will help keep your door in good condition for many years. The amount of exposure to sunlight, wind, rain and other environmental elements will dictate the frequency of maintenance. It is the customers responsibility to inspect the door monthly for any deterioration in the lacquered or painted finish of the door. If any deterioration is found the door should be refinished with the correct products. We can advise which products should be used and they should be applied using the manufacturers guidelines. Hardware may need adjusting and lubricating as per manufacturers guidelines.

6.1. Building and product settlement can mean that your door may move slightly and need adjusting. Deuren external doors are manufactured using hardware that is adjustable by the user -

Hinges are used to adjust the door vertically, horizontally and seal compression

Lock assemblies can be adjusted to hold the door closer or further away from the seals

Bottom drop down seals can be lifted or lowered and adjusted to move horizontally to the left, right or both.

Garage Doors will need regular maintenance to the mechanism including lubrication and adjustment. Deuren can provide this service at a cost if required.


Deuren can provide detailed instructions to aid any of the maintenance procedures below.

7.2. Regular maintenance will help keep your doors in good condition for many years. Simple cleaning with a damp cloth with water is all that is normally required. A cleaning and polishing kit is available that can be used on all of our timber internal doors Hardware may need adjusting and lubricating as per manufacturers guidelines.

7.3. Building and product settlement can mean that your door may move slightly and need adjusting. Deuren internal doors are manufactured using hardware that is adjustable by the user -

Hinges are used to adjust the door vertically, horizontally and seal compression

Latch assemblies can be adjusted to hold the door closer or further away from the seals


8.0. Once your order is ready for collection or delivery we will contact you to arrange collection or delivery. We can store your doors for upto 30 days without charge. If you are not ready to accept delivery or collect we can store the doors for longer at an additional charge.

8.1. Our delivery driver will deliver to the side of the road or drive way and it is the customers responsibility to move the doors into the property.

8.1. Our delivery driver will try to help with the unloading of your doors at the delivery location solely at his discretion however you are expected to have enough manpower available to off load the delivery safely.

8.2. If you fail to take delivery of the goods on the agreed day we may charge for storage and re-delivery.

8.3. The goods will be your responsibility from completion of delivery or collection and you must notify us within 48 hours of any damage or missing components. Deuren will not be liable for any damage or missing components after this period.

8.4. STORAGE OF DOORS AFTER DELIVERY It is vital that doors must be stored flat and supported in three places to avoid bowing. They must not be stored in an area above or below normal domestic humidity 30% -60%, if they are stored in an environment with higher or lower humidity levels than this the doors and other components are at risk of warping, bowing, shrinking or swelling.

8.5. as 8.4. The doors must not be installed in a property that has a humidity level outside of 30%-60%

8.6. Doors should be stored out of direct sunlight.

8.7. Doors not stored flat and out of direct sunlight are not covered under warranty

8.8.Doors stored or installed in an environment that has a humidity level not within 30% - 60% are not covered under warranty.

8.9. Our doors are able to be shipped internationally and we can arrange delivery to a UK port for further transport. This further transport together with customs charges and clearances will be the responsibility of the customer.


9.1. Irrespective of whether the contract provides for the Supplier to install any goods or equipment in any buildings or premises, you are solely responsible for the suitability of the site and obtaining all necessary consents and approvals under planning and building regulations and bye laws and for the preparation of the site so that the site is suitable to receive the goods. The supplier will if requested provide drawings and specifications showing the site requirements for the goods based on normal requirements in a suitable location but does not thereby warrant that the site will be suitable or satisfactorily prepared.

9.2. Any modification be required to the building structure or construction of the door, is not included in any price given to you and if any modification is required it will be your responsibility to pay for or undertake modification.

9.3. Should the site not be suitable for installation when the Suppliers’ installers arrive on site the installation may be aborted and rebooked to the next convenient day and additional installation charges shall apply at the Suppliers’ standard installation rates.

9.4. Adequate solid fixing for the doors must be provided by you.

9.5. The Supplier is entitled to assume that on the installation date the site will be fully accessible so as to facilitate installation.

9.6. The customer shall provide a safe working area for the our installers to install your doors. You must supply adequate power and lighting.

9.7. We need access to the opening where the doors are to be fitted unhindered by other trades working in that area and the opening need to have been prepared as agreed, square , level and parallel.

9.8. The following are not included as part of our installation process

Repairs to masonry or brickwork or decoration after the removal of existing doors, frames or architraves

Take responsibility for planning permissions, building regulations or structural integrity of the building.

Any electrical work, we will work with your electrician to help connect our doors to a power supply.

9.9. The customer will dispose of any packaging.

9.91. The customer will provide any necessary parking permits and pay any parking charges.


10.0. Deuren doors are warrantied free from defects for 12 months from the date of delivery or from the first date we store the doors for you after the 30 days of free storage as specified in clause 7.0.


11.1. The Supplier does not exclude liability for death or personal injury attributable to negligence.

11.2. The Supplier does not exclude liability for loss of, or damage to, property directly resulting from the Supplier’s breach of contract.

11.3. Further, under no circumstances whatsoever shall the Supplier be liable for losses special to your particular circumstances, indirect losses, work required in connection with the removal of defective goods and the installation of repaired or substituted goods, loss of profits, damage to property or wasted expenditure.

11.4. The Supplier shall not be liable for any failure to perform any of its obligations to you where the failure is due to circumstances beyond the Supplier’s reasonable control, including, without limitation, Act of God, war civil disturbance, flood, lightening or fire, industrial action or lockouts, the act or omission of Government or any agent thereof, the act or omission of any person for whom the Supplier is not responsible.

11.5. Where you do not buy the goods in the course of a business (or hold yourself out as doing so), these terms do not exclude the undertakings implied by Sections 13, 14 and 15 of the Sale of Goods Act 1979 or Sections 2 to 5 of the Supply of Goods and Services Act 1982 and does not affect your statutory rights. Nothing in these Conditions shall be construed as limiting or excluding the Supplier’s liability under the Consumer Protection Act 1987.


12.0. The Supplier will take all reasonable precautions to keep the details for your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

12.1. The Supplier will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Supplier would like notify you of products and offers that may be of interest to you from time to time, and if you would like to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Supplier at the address, fax number or e-mail address set out below.

12.2. If you do not wish to receive details of offers from the Supplier, please email info@deuren.co.uk.


13.0. These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.